This simple observation tool is a primary preventative strategy used to capture and record the smallest things that make the biggest difference to patient, resident or service users care. This might be a smile, a little banter, a reassuring touch, or perhaps tuning their radio.

Just One Day of Training and You’re Ready to Go

After just one day’s training, an observer will see tiny examples of care or compassion and, using a simple recording system, can identify positive, passive or poor care.

For anyone who uses the tool, they see care through the patient’s or service user’s eyes, giving them an understanding of the difference their interactions can really make to patient dignity, care and compassion. The tool simply encourages the observer to consider “how would I feel if that had been done to me?” By developing a high degree of observation skills observers are able to see how a small action by staff can either enable a person to feel care for or uncared for.

Suitable For Any Care or Education Environment

The tool can be used in any environment and there are versions to suit all specialties:

  • Hospital Services
  • Community Services (including Primary Care)
  • Care Homes
  • Mental Health Services
  • High Secure Services

The findings are used to celebrate care and compassion and also identify areas of development.

The tool enables the culture of care to be highlighted, celebrated and, if required, indicate areas of development to ensure service users receive kind, caring, and compassion care, support or education.

Sit&See also helps demonstrate compliance with regulatory standards required by such bodies as the Care Quality Commission (CQC) and Ofsted.

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By Lynne Phair

Forward by Mervyn Eastman

This book provides and short, practical summary of what care leaders need to know and think about as they go about their everyday work.

ISBN: 9781874 790648
Price £11.50

Available by calling
Hawker Publications on
020 7720 2108 ext. 211,
by fax on 020 7498 3023
or by emailing
Or go to their website

Evaluation of implementation and use of the tool

Click here to download the Sit and See Evaluation Report in pdf format