Sit & See

The original Sit & See Tool was first developed in 2011 by Lynne Phair working with Brighton & Sussex University Hospital Trust and NHS England (Surrey and Sussex).

This simple observation tool captures and records the smallest things that make the biggest different to patient, resident or service users care. For example a smile, a little banter, a reassuring touch or perhaps sorting out their radio. After just 1 days training, an observer will see tiny examples of care or compassion and using a simple recording system can identify positive, passive or poor care.

For staff, volunteers or family members who use the tool, they see care through the patient’s eyes which gives them an understanding of the difference their interactions can really make to patient dignity, care and compassion. The tool simply encourages the observer to consider “how would I feel if that had been done to me?” By developing a high degree of observation skills observers are able to see how a small action by staff can either enable a person to feel care for or uncared for.

The tool can be used in any environment and there are versions to suit all specialties

  • Hospital Services
  • Community Services (including Primary Care)
  • Care Homes
  • Mental Health Services
  • High Secure Services

The findings can be used to celebrate care and compassion and also identify areas of development. The results can inform staff in the care or service delivery area and also be used by senior managers and executives to evidence care and compassion for quality assurance or inspection purposes.

The Sit & See Tool will enable the culture of care to be exposed, celebrated and if required, enable development to ensure service users where ever they are receive kind caring and compassion care, support or education.

Leadership, restraint reduction, the culture of care and safeguarding – a 28 minute presentation by Lynne Phair.

Read more and watch the presentation here

Layout 1

By Lynne Phair

Forward by Mervyn Eastman

Making sure residents in care homes are safe – and feel safe – is the major responsibility every care leader faces. It is a responsibility that has been highlighted by recent scandals and made more challenging the legislative changes. This book provides and short, practical summary of what care leaders need to know and think about as they go about their everyday work.

ISBN: 9781874 790648
Price £11.50

Available by calling
Hawker Publications on
020 7720 2108 ext. 211,
by fax on 020 7498 3023
or by emailing
Or go to their website
Public Liability : £1,000,000
Employers Liability : £10,000,000
View our policy details

Evaluation of implementation and use of the tool

Click here to download the Sit and See Evaluation Report in pdf format